Refund policy

Return & Refund Policy

At Layer3D Works, each item is 3D-printed and made to order just for you. Because of the nature of 3D printing and personalized products, please read the following guidelines before placing your order.

Please Manage Your Expectations

3D-printed products may have minor layer lines, visible print textures, tiny surface imperfections, or slight variations in color and finish. These are normal characteristics of the 3D-printing process and are not automatically considered defects.

Colors may also appear slightly different depending on your screen settings, lighting, and filament batches. Product photos are for reference, and slight variations may occur between prints.

Our products are made with care, but they are not mass-produced or injection-molded items. We appreciate your understanding of these natural variations.

Returns & Refunds

Since our products are made to order, we generally do not accept returns, exchanges, or refunds for:

  • Change of mind or incorrect product selection.

  • Incorrect customization details submitted by the customer.

  • Minor layer lines, texture differences, or other normal 3D-printing characteristics.

  • Slight color variations between the product photos and the actual item.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, has a significant manufacturing defect, or is different from what you ordered, please contact us through our Facebook page within 48 hours of receiving your order.

Please provide your order details, clear photos or videos of the item, and photos of any damage to help us assess the issue.

If the issue is verified, we will determine the appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.

Custom Orders

Please double-check all names, letters, colors, and other customization details before submitting your order. We are not responsible for errors in the details provided by the customer.

Important Reminder

Please inspect your order upon receipt and contact us promptly if there is an issue. This policy does not exclude or limit any rights or remedies available to consumers under applicable Philippine law.

Thank you for supporting Layer3D Works and our small, made-to-order 3D-printing business!